At Stay Modu, we believe in a relationship built on transparency. Our policies are designed to protect the “loving energy” of our homes while ensuring you feel secure from the moment you book.
To keep our boutique portfolio sustainable and our calendar fair, we adhere to a firm refund schedule:
• Full Refund: Cancel at least 14 days before check-in.
• 24-Hour Grace Period: Bookings made at least 14 days in advance are eligible for a full refund if cancelled within 24 hours of booking.
• 50% Refund: Cancel between 7 and 14 days before check-in.
• Non-Refundable: Cancellations made less than 7 days before arrival.
We treat our guests with the same respect we give our homes. To protect our sanctuaries, we use a non-intrusive deposit system:
• Pre-authorization Only: Your deposit is a “hold” on your card, not a charge. No funds leave your account unless a claim is made.
• Automatic Release: The hold is released immediately after checkout following a successful property inspection.
• Fair Disclosure: In the rare event of a deduction, we provide a full digital breakdown, including photographic proof and receipts.
Your comfort is our priority. If a major amenity (like a sauna or power) malfunctions, contact us immediately. We aim to resolve all issues in real-time. If we cannot fix the issue during your stay, we offer partial refunds aligned with Airbnb’s Professional Standards—a system we are experts in—ensuring a fair, industry-standard resolution.
Your financial security is paramount.
Important: All payments are completed exclusively via a Secure Stripe Link.
We use Stripe, the global leader in online payments, to ensure your transaction is protected by the same encryption used by the world’s largest banks. We never see or store your full credit card details.
For total peace of mind against flight delays or unforeseen changes, we recommend these reputable travel insurance providers:
• Allianz & Travel Guard (AIG): For reliable, all-around trip protection.
• World Nomads: Ideal for adventurous travelers.
• InsureMyTrip: A comparison tool to find the best rate across 20+ providers.
Your security matters. All transactions on this website are protected by Stripe, the global leader in online payments. Your booking is protected by Secure Checkout; we never see or store your full credit card details, and your data is protected by the same encryption used by the world’s largest banks.
For total peace of mind against flight delays, medical emergencies, or unforeseen changes, we recommend the following reputable providers:
• Allianz Travel Insurance: Best for reliable, all-around trip protection.
• World Nomads: Ideal for adventurous travelers and active trips.
• Travel Guard (AIG): Highly customizable plans for families and groups.
• Seven Corners: Excellent “Cancel For Any Reason” (CFAR) options.
• InsureMyTrip: A comparison site to help you find the best rate across 20+ providers.